To be eligible for return, the client should send us a notice with a valid reason supported with proper evidence/evidences to [email protected] within 24 hours from the time they received the package. Reasons without any justifications will not be considered. The purchased gemstone should not be modified in any ways. The modified gemstones will not be accepted under any condition. The modification includes,
- Thermal treatments (from the original state of purchase),
- Damages (or cracks),
The clients should return the gemstones in the original packaging (sealed tin box containing the laboratory reports and gemstones) with a printed receipt or proof of purchase. Strictly we will not take any responsibilities in case of damages or losses during the return transit. Therefore it is highly recommended to take a proper export policy to return the package.
Once we receive the returned package, we will immediately send the gemstones and certificates to the relevant laboratories for the inspection and in the meantime we will notify the respective client and seller, update the status of the laboratory inspection once they are revealed.
If the laboratory confirmed that gemstones have been returned without modifications, our clients can either reclaim their money into their card (or PayPal) or use that money to buy other gemstones from us. All the commissions, taxes and other charges incurred for the purchase will not be included in the refund.
If the laboratory inspection note is negative, payment will not be refunded and furthermore, our clients must pay for the export in case they need those gemstones back.